We offer a fast and convenient Free delivery service to suit our customers needs. Local customers can choose to have your order delivered, or take advantage of our unique Ship To Store service where your order is sent to your local store for collection. For more information on our range of delivery services please see below.

Free delivery on Local orders

Full refund policy

Price Match

At Xanway, Pte Ltd our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 30 days of the purchase date for a full exchange or refund. Any item including lenses can be returned to us for any reason provided it is returned in ‘showroom condition’ with its original packaging and with a valid receipt. Returns can be made at any Xanway, Pte Ltd (not just the one you purchased at), including purchases made online. Or you can return your purchase by post.

Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase, cheque payments will be refunded in cash but due to banking restrictions can only be refunded at least 14 days after the original purchase date. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt.

Shipping Fees

  1. Shipping fees are based on the destination, size and weight of your item(s) and include a small fee for insuring the full value of your item(s) against possible theft or damage while in transit.
  2. You can calculate your estimated shipping fee for any product by clicking on the ‘Calculate Shipping’ link on our product list and product detail pages. If you’re logged in and have previously placed an order with us, your zip code will be saved. If you are not logged in, just enter your zip code or country to get a shipping cost estimate. (You will have the option to upgrade your shipping to a different service during the checkout process.) The shipping calculator is available in the Shopping Cart as well so that you can calculate the shipping costs for your full order before you begin checking out. If you select a different shipping method during checkout your actual shipping cost may be higher.
  3. Select products qualify for free shipping.

Shipping Options

We work with multiple carriers to offer you different shipping options. UPS is our preferred carrier, but you may also choose FedEx or DHL, EMS or TNT (Local only). Expedited shipping options are also available for rush deliveries.

UPS

  • Guaranteed delivery time.
  • A signature may be required upon delivery (at the discretion of the UPS delivery driver and depending on your location). Packages cannot be rerouted or picked up from UPS.
  • If you have a UPS account you can enter your account number on our Shipping Method page during Checkout and you will not be charged any shipping fees by Xanway, Pte Ltd. Account numbers will be verified with UPS. (Only available in the Local Order).

FedEx

  • A signature may be required upon delivery (depending on your location and at the discretion of the FedEx delivery driver). Packages cannot be rerouted or picked up from FedEx.
  • If you have a FedEx account you can enter your account number on our Shipping Method page during Checkout and you will not be charged any shipping fees by Xanway, Pte Ltd. (Only available in the Local Order)

Truck/Air Freight (Local only)

  • Overweight and/or oversized items (example TVs) can only be shipped by common carrier.
  • Please allow 5-8 business days for delivery to the all state.
  • For delivery to the inside of your home or business, please call us before delivery date (Available for first floor only.)

International Customers

  • We ship worldwide (except to Iran, Sudan, Cuba, Syria, North Korea, and Uganda).
  • For shipments to Russia, the maximum order value (including shipping charges) is 5000 Roubles per shipment.
  • Oversized items that don’t fit Parcel Services standards will be shipped via Air Freight Forwarder via Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.
  • We reserve the right to block certain products from being shipped outside of the ID, based on manufacturer restrictions.
  • Shipments to P.O. Box addresses can be shipped via EMS Service only
  • Shipping and billing address information can be saved or edited in the My Account section.

Delivery Times

  • If your order is being shipped from Xanway, Pte Ltd (not drop-shipped) to a ID shipping address, you will get an expected delivery date for each shipping option during checkout. These dates are based on carrier shipping practices, destination and the items you order. (Expected delivery dates are estimates. Orders can be delayed due to verification or time of order being placed. Items that are not regularly stocked cannot be held to the expected delivery dates.)
  • Orders may be delivered in separate shipments
  • Order cutoff times for all* domestic orders shipping via UPS, FedEx Economy, or FedEx Priority:
  1. Monday – Thursday: 4:00pm ET
  2. Friday: 11:00am ET or 12:00pm DST
  3. Excludes “Standard” Shipping which requires additional processing time.
  • Domestic orders shipping via TIKI, FedEx Saver, or Truck (non-rush)*, received before 7:00am will be shipped same day

*Excludes “Standard” Shipping which requires additional processing time.

  • Order cutoff times for White Glove next day delivery (domestic):
  1. Monday – Thursday: 2:30pm
  2. Friday: 11:00am ET or 12:00pm
  • International orders received before 7:00am local time time will be shipped same day.
  • The tracking number you receive from us in an Order Status email during the daytime may not be updated on the carriers website until that evening. You may also track your order on our website
  • Business days are defined as Monday through Friday, except holidays.

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